In baseball, when the team manager calls in a relief pitcher, he’s hoping to save the game and walk away with a win. When a client calls you in because they’re not happy with their previous designer, you’re supposed fix everything that went wrong. In baseball, every game has a winner and a loser. But with design projects, you can pull off a win every time — if communication is established and expectations are clear.
Why do designer-client relationships go wrong?
- Broken promises
- The problem isn’t solved
The approach to take when the client wants you to take over:
- Start over
- Define expectations
- Stick with your policies
- Communicate clearly