The Designer and the Relief Pitcher

In baseball, when the team manager calls in a relief pitcher, he’s hoping to save the game and walk away with a win. When a client calls you in because they’re not happy with their previous designer, you’re supposed fix everything that went wrong. In baseball, every game has a winner and a loser. But with design projects, you can pull off a win every time — if communication is established and expectations are clear.

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SUMMARY

Why do designer-client relationships go wrong?

  • Expectations
  • Broken promises
  • Complaint
  • The problem isn’t solved

The approach to take when the client wants you to take over:

  • Start over
  • Define expectations
  • Stick with your policies
  • Communicate clearly

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